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Troubleshooting

Welcome to the POOL Breeze® Solution Center, your comprehensive resource for pool care. Simply click the problem you’re experiencing from the links below and we’ll help you get your pool back to peak condition. If you need specialized attention, please consult your local authorized POOL Breeze® Dealer.

Solution:

The addition of sanitizer, shock and algaecide on a regular basis will be more effective at preventing algae growth than treating algae once it is visible in a pool. However, if algae does appear, follow the steps below for treatment:

Step 1: Adjust the pH to 7.2 – 7.4.

Step 2: Brush the pool walls and floor completely.

Step 3: Shock the pool with POOL Breeze® TopShock® or POOL Breeze® Power 73 shock.

Step 4: After 24 hours, add POOL Breeze® Defender or another POOL Breeze® Algaecide according to label directions. Your authorized POOL Breeze® Dealer can recommend which product is best for your pool.

Step 5: Run the filter 24-48 hours, brushing and vacuuming frequently.

Step 6: If algae remains a problem, contact your authorized POOL Breeze® Dealer for further directions.

NOTE – If you continue to experience algae, despite a high chlorine reading, the pool water may contain too much stabilizer (cyanuric acid) which interferes with the efficiency of the chlorine.

Solution:

There are many causes of cloudy water, the most common being incorrect pH, incorrect total alkalinity (TA) and improper filtration. Always check and adjust the pH and TA levels before adjusting your filtration system. Thereafter follow these steps to investigate your filtration system:

Step 1: Make sure that the filtration system is running smoothly and that it is running at least 8-12 continuous hours daily.

Step 2: Does the filter need to be cleaned or backwashed? If yes, try cleaning your filter.

Step 3: If the filter pressure does not return to normal starting pressure after backwashing, the filter needs to be chemically cleaned.

Step 4: Be sure you have emptied the basket and/or skimmer if you haven’t done so already.

Step 5: Also test your water to make sure that the pH and total alkalinity are within the ideal range.

Step 6: Shock the pool with POOL Breeze® TopShock® or POOL Breeze® Power 73 Shock. Remember to wait until the chlorine level drops to between 1-4 ppm before re-entering the pool.

NOTE – POOL Breeze® MegaBlu™ Clarifier, POOL Breeze® Floc Clear and POOL Breeze® Enzyme Clarifier can also be used to clear cloudy water. Your authorized POOL Breeze® Dealer can recommend which products are best for use in your pool.

Solution:

Colored water (clear green/brown/yellow tint with no algae) has generally two causes – dissolved metals or a high organic content in the water. Follow these steps for sparkling clear water:

Step 1: Take a sample of the water to your authorized POOL Breeze® Dealer for a full analysis.

Step 2: If metals are detected, add POOL Breeze® Metal Removing Agent per label directions.

Step 3: If a high organic content is suspected, shock the pool with POOL Breeze® TopShock® or POOL Breeze® Power 73 Shock per label directions. Remember to wait until the free chlorine level has dropped to between 1-4 ppm before re-entering the pool.

Solution:

Often high levels of chlorine are blamed for eye and skin irritation or a strong chlorine odor. In fact the reason could be too little free available chlorine and an incorrect pH. Follow the recommendations below:

Step 1: Check pH and alkalinity levels and adjust as necessary.

Step 2: Shock the pool with POOL Breeze® TopShock or POOL Breeze® Power 73 Shock. Once you have done this, remember to recheck the pH and total alkalinity levels and readjust if necessary. Remember to always keep the chlorine levels between 1-4 ppm.

Contact your authorized POOL Breeze® Dealer for further directions.

Solution:

Scale deposits (usually in the form of white, gray or brownish chalky deposits on pool walls and fixtures) are the precipitate that forms as a result of unbalanced water. This could be a high pH, high total alkalinity, high calcium hardness and/or a combination thereof.

Take a sample of your pool water to your authorized POOL Breeze® Dealer for a full analysis. Balance your water according to your dealer’s recommendations. To avoid further scaling take a sample of the pool water to your POOL Breeze® Dealer each month for a detailed analysis.

Solution:

POOL Breeze® calcium hypochlorite sanitizers and shock products offer the complete solution to over-stabilization. Calcium hypochlorite based products (read the active ingredient on the label) are cyanuric acid free and will not cause over-stabilization. Several state health departments have eliminated or banned the use of cyanuric acid based product in public swimming pools. Ensure you practice responsible pool care and have a reliable and balanced pool care program.

What is overstabilization?
The build-up of cyanuric acid in swimming pool water, which usually results from the extended use of stabilized sanitizers in conjunction with stabilized shock products.

Over-stabilization will significantly decrease the effectiveness of chlorine in killing germs, bacteria and algae. Small levels of cyanuric acid do serve a purpose in protecting chlorine from sunlight degradation. However, too much can cause problems. The recommended levels of stabilizer (cyanuric acid) are between 20-25 ppm.